We're Hiring

Service Desk Administrator


Conferma Pay is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards. We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!

Job Title:       Service Desk Administrator

Department:     Service Desk

Reports to:       IT Director


About the Role

The Service Desk Administrator will provide day to day support for the Service Desk team.

Primary Responsibilities

  • Co-ordinate and support all the administration duties as directed by the Head of Implementations and Service Desk on a day-to-day basis.
  • Assist with coordination & monitoring of team training & development plan.
  • Analysis of Support tickets to identify both internal / external training requirements.
  • Responsible for processing tickets on the Conferma Connect queue to ensure communication details are accurate at all times.
  • Responsible for processing items on the Root queue to ensure communication details are correctly categorised and prioritised to reduce communication failure ratios.
  • Liaise with Product team to monitor and analyse Connect and associated communication issues to identify trends and areas of improvement.

Skills & Experience

  • Good data processing skills
  • Drive and determination
  • Motivation
  • Confident and enthusiastic
  • Ability to multi-task
  • Creative
  • Attention to detail
  • Methodical
  • Completer finisher

Qualifications Required

Minimum 1 years’ experience in an administration background

Pay & Perks

  • Competitive Salary.
  • Additional bonus opportunity.
  • 37.5 hours per week.
  • Flexible and hybrid working.
  • 33 days holiday inclusive of all statutory bank holidays.
  • Additional days leave on or around your birthday.
  • The ability to purchase up to 10 days additional holiday per year.
  • Time off for life events, such as moving house or getting married.
  • Salary sacrifice pension with a 3% employer contribution.
  • Enhanced company sick pay after 12 months.
  • Single cover in our private medical scheme.
  • Enhanced paid ‘parents leave’ available for the birth of each of your children.
  • Free refreshments and free on-site parking.
  • Access to a range of fantastic additional rewards (such as Cycle 2Work, Gym membership, Tech Scheme and discounted shopping) via Conferma Rewards.
  • A confidential Employee Assistance Program (EAP) available to all, 24/7.
  • Introduce a Friend Scheme with £1,000 reward for a successful recommendation.
  • An opportunity to make a real difference in a fast-growing company.
  • Regular team lunches and company-wide social events.
  • A chance to work with the latest technology and develop your skills.
  • Working within a supportive and friendly team environment.

Diversity Statement

We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favourable treatment, nor be disadvantaged by any other conditions or requirements, which are irrelevant.