We're Hiring

Sales Operations Manager


Conferma Pay is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards.

We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!

About the Role

Unlocking Sales potential from prospect to client

Conferma is looking for an experienced Sales Operations Manager to develop and implement sales processes and procedures to increase efficiency, productivity and revenue. Partnering with the Commercial Leadership team to drive growth and remove operational barriers in support of the business strategy and objectives. The successful candidate will be a highly structured and driven professional, with experience in analytical rigor, project management and a mix of strategic and operational work. A self starter who can quickly jump in and take day-to-day ownership of Sales Operations and drive key strategic initiatives/their outcomes. This role will report directly to the CCO.

Primary Responsibilities

The Sales Operations Manager is responsible for:

  • Own day-to-day business operations for the Commercial team including tracking KPIs, monitoring client engagement (eg: account plans, QBR’s), managing inbound lead allocation, pipeline oversight and other key processes.
  • Drive strategic initiatives to develop, implement and optimise processes and procedures to increase the Commercial teams efficiency, productivity and revenue.
  • Drive the sales forecasting process – engaging the Commercial team with their pipeline to drive timely and accurate positioning.
  • Work with Finance team to develop, implement and refine reporting to measure the effectiveness of revenue processes.
  • Project manage key change initiatives which impact the sales organisation (eg: implementation of CRM tool).
  • Develop strong performance data that measure progress against goals, driving actionable insights that inform key leadership decisions and drive growth across the business.
  • Present pipeline insights across the business ensuring a high level of data integrity through collaboration with the Commercial team.
  • Ensure collaborative and effective communication with critical teams including customer support, customer success, implementation, customer service delivery and product.

Skills & Experience

You have:

  • Proven track record of developing and implementing Sales Operations processes.
  • Highly organised and structured, adept problem solver with excellent prioritisation and project management skills.
  • Demonstrable experience of sales productivity KPIs, inbound lead allocation, pipeline management, planning and forecasting.
  • Keen understanding of how to balance getting the details right while still moving fast.

You are:

  • Excellent communication and interpersonal skills, with the ability to clearly articulate .
  • Ability to work effectively under pressure, with the flexibility to adapt to changing business priorities.
  • Ability to self-organise, manage multiple priorities and make sound decisions.
  • Ability to demonstrate the highest standards of discretion and integrity.

Pay & Perks


Base Salary: Salary and bonus dependent on location, experience and skills.

Location: Hybrid working, with office located in Manchester area

Benefits at Conferma Pay 

At Conferma Pay we understand that our people are what make us great. We have set out to provide a comprehensive benefits package that includes everything you would expect as well as providing flexibility for you and your family. 

Flexible Paid Time Off 

33 days paid annual leave (including bank holidays) and the ability to purchase up to 10 more days holiday each year. Time off for life events and such as moving house or getting married. An additional days leave on or around your birthday. 

You and Your Family 

Enhanced paid parental leave available for the birth of each child. Single cover private medical scheme with the option to add family members (after probation period). A confidential Employee Assistance program (EAP) available to all 24/7. Access a range of fantastic rewards (such as Cycle2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema) via Conferma Rewards. 

Diversity Statement

We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favourable treatment, nor be disadvantaged by any other conditions or requirements, which are irrelevant.