We're Hiring

Infrastructure Support Engineer (IT Support 2nd Line)


Conferma Pay is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards. We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!

Job Title:           Infrastructure Support Engineer (IT Support 2nd Line)

Department:      IT Operations

Reports to:        Head of Infrastructure


About the Role

Overseeing the link between service desk and Infrastructure for escalations and resolutions

As an Infrastructure support engineer, you will be the key member of staff to ensure that any escalations from the service desk 1st line in the business is managed and resolved/escalated. As an Infrastructure support engineer for the business you will manage Banking ticket requests, investigations of file deliveries and working with developers where required to investigate issues.

Primary Responsibilities

An Infrastructure Support Engineer at Conferma Pay is responsible for:

  • Managing the file transfer process for certification and product environments
  • 2nd line support for the service desk
  • Log file investigation work for Conferma applications in all environments;
  • Assisting with IT desktop support tasks for our internal users

Skills & Experience

You have: 

  • Experience of IT 2nd line support
  • Experience of FTPS and SFTP platforms
  • Experience with Microsoft 365
  • Working knowledge of Microsoft Server 2016/2019

You are: 

  • Someone with great attention to detail
  • An excellent communicator
  • Able to pick up new skills and concepts quickly
  • Able to balance a variety of infrastructure tasks

Pay & Perks


Base Salary TBC 

Bonus available – 10% 

Salary and bonus dependent on location, experience and skills 

Benefits at Conferma Pay 

At Conferma Pay we understand that our people are what make us great. We have set out to provide a comprehensive benefits package that includes everything you would expect as well as providing flexibility for you and your family. 

Flexible Paid Time Off 

33 days paid annual leave (including bank holidays) and the ability to purchase up to 10 more days holiday each year. Time off for life events and such as moving house or getting married. An additional days leave on or around your birthday. 

You and Your Family 

Enhanced paid parental leave available for the birth of each child. Single cover private medical scheme with the option to add family members (after probation period). A confidential Employee Assistance program (EAP) available to all 24/7. Access a range of fantastic rewards (such as Cycle2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema) via Conferma Rewards. 

Diversity Statement

We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favourable treatment, nor be disadvantaged by any other conditions or requirements, which are irrelevant.