About
Conferma Pay is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards. We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!
Job Title: Implementations Support
Department: Implementations
Reports to: Implementations Manager
About the Role
Support the Implementation Manager in day-to-day activities in addition to supporting API and Banking Partner integrations. Supporting customers internally and externally on new business onboarding.
Primary Responsibilities
- Setup Portal: Manage Implementation setup portal
- Review new requests merge and push live within agreed SLAs
- Overall organisation of the setup portal
Implementations:
- Manage the implementation support queue on Zendesk to assist internal support team and customers.
- Attend internal and external implementation calls to support Implementation Manager where required.
- Keep customers up to date on each stage of customer onboarding process.
- to gather feedback on a regular basis to constantly improve the on-boarding process and customer experience.
- Maintain on boarding process documentation.
- Make recommendations for improvements to processes and software.
Practice a basic understanding of API integrations and continue to up-skill knowledge
Role Behaviours
The successful candidate will demonstrate the following behaviours:
Team working: Contributes to team and business objectives.
Change: Demonstrates commitment to process improvement and efficiency in all respects. Identifies barriers to improvement and works actively to remove them.
Clarity of Thinking: Thinks clearly and quickly about issues. Has an eye for detail and identifies critical information within complex scenarios. Uses the relevant information to make the balanced judgment and follows through to action.
Empowerment: Understands when to consult or involve others. Remains aware of the bigger picture and identifies what is important. Helps others to resolve complex problems.
Communication: Communicates in such a way that key messages cannot be missed.
Knowledge: Demonstrable knowledge of software design and development and uses this effectively.
Self-Improvement: Committed to learning and being challenged within their role. Will always be looking to improve their skills and knowledge.
Key Relationships
Implementations Manager, Development Team Lead, Sales Directors, DBA Team Lead, Project Management, Infrastructure, Support team, Test Lead.
Pay & Perks
- Competitive Salary.
- Additional bonus opportunity.
- 37.5 hours per week.
- Flexible and hybrid working.
- 33 days holiday inclusive of all statutory bank holidays.
- Additional days leave on or around your birthday.
- The ability to purchase up to 10 days additional holiday per year.
- Time off for life events, such as moving house or getting married.
- Salary sacrifice pension with a 3% employer contribution.
- Enhanced company sick pay after 12 months.
- Single cover in our private medical scheme.
- Enhanced paid ‘parents leave’ available for the birth of each of your children.
- Free refreshments and free on-site parking.
- Access to a range of fantastic additional rewards (such as Cycle 2Work, Gym membership, Tech Scheme and discounted shopping) via Conferma Rewards.
- A confidential Employee Assistance Program (EAP) available to all, 24/7.
- Introduce a Friend Scheme with £1,000 reward for a successful recommendation.
- An opportunity to make a real difference in a fast-growing company.
- Regular team lunches and company-wide social events.
- A chance to work with the latest technology and develop your skills.
- Working within a supportive and friendly team environment.
Diversity Statement
We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favourable treatment, nor be disadvantaged by any other conditions or requirements, which are irrelevant.
