About
Conferma Pay is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards.
We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!
About the Role
Deriving value from every customer engagement.
Conferma is looking for a Head of Issuing Account Management to drive a customer obsessed and revenue focused account management function which will ensure our customers are deriving value from every engagement and service provided. The role requires a strategic, resilient and forward-thinking individual capable of developing key account strategies, problem-solving, decision-making, facilitating change and managing a team that delivers against strategic objectives and revenue targets whilst working within the culture and values of the company. This is a great opportunity to join the Conferma team at a pivotal time of growth and exciting plans.
Primary Responsibilities
Head of Issuing Account Management is responsible for:
- Create and execute the Issuing Account Management strategy
- Develop and implement strategic account plans for issuing accounts to drive revenue growth, enhance profitability, address executive interaction plan and ensure alignment with overall business strategy.
- Lead the account management team in developing prospects – ensuring we have strong value statements that address customer pain points and effective business cases which drive revenue and the adoption of Conferma’s product suite.
- Develop strong relationships with key customers and partners to drive business growth and foster increased customer loyalty whilst providing accurate forecasting through strong pipeline management and sales conversion methodologies.
- Influence Product roadmap by being the Voice of the Customer within Conferma – clearly articulating pain points, product requirements and the return on investment.
- Own escalations for the Issuing Account Management team and drive those escalations to conclusion while creating a high level of customer satisfaction and trust.
Skills & Experience
You have:
- Relevant track record of successfully developing, driving and implementing successful account management team strategies. Results driven.
- Demonstrable experience of influencing decisions and building highly effective and trusted relationships at C-Suite level with key stakeholders and partners within a fast moving, commercially focused environment.
- Highly effective negotiation skills, with the ability to develop and achieve strong commercial outcomes.
- Strong leadership and management skills, with proven experience of managing account management functions – motivating and inspiring teams towards shared goals and objectives.
- Demonstrable value and trust based selling skills with a deep understanding of the customer’s needs and applying that to proposition capabilities.
You are:
- Excellent communicator with strong interpersonal skills, the ability to clearly articulate customer requirements to internal teams for enhanced servicing and product development.
- Able to work effectively under pressure, with the flexibility to adapt to changing business priorities.
- Able to self-organise, manage multiple priorities and make sound decisions.
- Able to demonstrate the highest standards of discretion and integrity.
Pay & Perks
Compensation
Base Salary: Salary and bonus dependent on location, experience and skills.
Location: Hybrid working, with office located in Manchester area
Benefits at Conferma Pay
At Conferma Pay we understand that our people are what make us great. We have set out to provide a comprehensive benefits package that includes everything you would expect as well as providing flexibility for you and your family.
Flexible Paid Time Off
33 days paid annual leave (including bank holidays) and the ability to purchase up to 10 more days holiday each year. Time off for life events and such as moving house or getting married. An additional days leave on or around your birthday.
You and Your Family
Enhanced paid parental leave available for the birth of each child. Single cover private medical scheme with the option to add family members (after probation period). A confidential Employee Assistance program (EAP) available to all 24/7. Access a range of fantastic rewards (such as Cycle2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema) via Conferma Rewards.
Diversity Statement
We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favourable treatment, nor be disadvantaged by any other conditions or requirements, which are irrelevant.
