About
Conferma Pay is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards. We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!
Department: Development
Reports to: IT Director
About the Role
An DevOps Engineer is required to work as part of the wider Operations teams within the Conferma business, integrating with several departments. The successful candidate will be able to demonstrate good working technical skills of Microsoft operating systems, both desktop and server. The successful candidate will need to have experience in the administering and implementing DevOps processes utilising industry recognised tools.
The DevOps Engineer will closely work with the other members of the Conferma Operations departments to implement and maintain the features required for each department involved in the DevOps process.
A key responsibility includes monitoring existing Network Management Systems (NMS) and respond to alarms and escalate when necessary. Assist in the maintenance of NMS and other network infrastructure tools to provide accurate monitoring of DevOps Performance and provide monthly reports.
The DevOps Engineer will be required to oversee maintenance and support to the multiple Conferma platforms that make up the DevOps Process. Monitoring key systems for performance and maintenance.
A key part of the of the DevOps Engineer role is to oversee deployments of sites and services that are presented as part of the CAB process. This includes changes that are required to be made in both Certification and Production environments and providing support and assistance to issues that may be present. These products will either be boarded into the DevOps process or require planning and preparation to be compatible with the required process.
Flexibility around working hours based on requirements of the company.
Primary Responsibilities
The DevOps Engineer encapsulates several specific responsibilities including:
- Monitoring key platforms via the NMS (network monitoring system) & reporting off the back of it.
- IIS management, which entails creating new sites, assigning the relevant IP addresses
- Management of industry DevOps tools – Azure DevOps, TeamCity and Octopus Deploy
- Supporting Junior DevOps Engineers with their learning and progression
- Processing Change Requests as they are raised and scheduling deployments for Certification and Production environments ensuring all changes are checked and deployed according to implementation plans, raising any discrepancies when required.
- Configuring and maintaining Conferma HQ, Development & Test virtual platforms, including the design and deployment of new servers, Conferma sites and services.
- Experience of working in DevOps for deployments of sites and applications.
Security Role Definition
- TLS certificate administration in a Windows environment
- Audit log collection of real time information & reporting for Windows Servers / hardware which forms as part of the Conferma SOC (Security Operations Centre). All servers in the Conferma platform are required to send audit information in real time to a log collection server. The implementation, management & scheduled reporting on this is maintained by the Infrastructure Team.
- Assisting in internal / external audits and document requests
- Suggesting and investigating technologies to ensure ongoing compliance with the SHMS Policy.
Skills & Experience
The DevOps Engineer will be able to demonstrate:
- Working unsupervised to agreed time scales and deliverables.
- Management of workloads and priorities
- Working and communicating effectively within the team.
- Capturing and formally documenting work flows
- Identifying trends and patterns and being able to escalate issues without being prompted.
- Ability to develop new skills to aid the progress of new platforms and systems used by Conferma.
- Experience with Git, CI/CD tooling (eg TeamCity, Azure DevOps, Octopus Deploy)
- Hands on experience with Cloud technologies (e.g. AWS, Azure, etc.)
- Effective interpersonal skills and the ability to mentor, coach, team building.
- A passion for technology, automation and continuous innovation.
Role Behaviour
The DevOps Engineer will be able to demonstrate:
- Team working: Contributes effectively to team and business objectives. Must recognise skill gaps, and potential for development in oneself.
- Change: Demonstrates commitment to process improvement, recommending adjustments and improvements to change.
- Clarity of Thinking: Has an eye for detail and identifies critical information within complex scenarios. Escalates issues to the next senior team member depending on the scenario.
- Empowerment: Understands when to consult or involve others. Remains aware of the bigger picture and identifies what is important. Assists the Infrastructure DevOps Manager when required.
- Communication: Communicates in such a way that key messages cannot be missed.
- Knowledge: Demonstrable knowledge and working on the Conferma platform. Has a commitment to personal development.
Key Relationships
Builds and develops strong, professional and relevant relationships with:
- The IT Operations Manager
- The Infrastructure DevOps Manager
- The Infrastructure Team
- The Development Team
- The Database Teams
- Security Team
- Datacentre staff
Pay & Perks
- Competitive Salary;
- Additional bonus opportunity;
- 37.5 hours per week;
- Flexible and hybrid working;
- 33 days holiday inclusive of all statutory bank holidays;
- Additional days leave on or around your birthday;
- The ability to purchase up to 10 days additional holiday per year;
- Time off for life events, such as moving house or getting married;
- Salary sacrifice pension with a 3% employer contribution;
- Enhanced company sick pay after 12 months;
- Single cover in our private medical scheme;
- enhanced paid ‘parents leave’ available for the birth of each of your children;
- Free refreshments and free on-site parking;
- Access to a range of fantastic additional rewards (such as Cycle 2Work, Gym membership, Tech Scheme and discounted shopping) via Conferma Rewards;
- A confidential Employee Assistance Program (EAP) available to all, 24/7;
- Introduce a Friend Scheme with £1,000 reward for a successful recommendation;
- An opportunity to make a real difference in a fast-growing company;
- Regular team lunches and company-wide social events;
- A chance to work with the latest technology and develop your skills;
- Working within a supportive and friendly team environment.
Diversity Statement
We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favourable treatment, nor be disadvantaged by any other conditions or requirements, which are irrelevant.
