Customer Success & Training:
Service Desk Support:
A minimum of 5 years in customer support or account management experience preferably in a travel or commercial card associated industry.
This is a hybrid role based in APAC and encompassing the Implementation, Training & Support of customers in the APAC region. The role entails supporting the Chief Customer Success Officer in the creation, implementation and measurement of a business methodology to ensure customers achieve their desired outcomes while using the company products and services. Focussing on relationships, client management, and processes that deliver a quality service and align client goals for mutually beneficial outcomes.
Reporting into the Chief Customer Success Officer. Building and developing strong and professional relationships with all departments.